crappy seller, deliberate deception, misunderstanding? You tell me - Jeff McAfee AKA Classic Arcades Inc.

[Erik]

Well, I hate to drag this out here but it's the only place that Mr.
McAfee seems to resond. I know he doesn't respond to my emails at
least. At first glance this may seem a bit off topic as I am writing
about video artwork but hey, artwork is artwork whether it's a for a
pin or a video, heck, both if it's Baby Pac :)

I bought a set of DK Sideart from Classic Arcades on eBay on August
11th on this auction: http://tinyurl.com/mhn85 . Paid immediately and 5
days later the artwork is delivered! WOW! I was impressed. What a great
seller I thought. Then I opened the tube (ok, so stored flat doesn't
mean shipped flat). I pulled out two pieces of DK artwork and thought
they looked a little off but had other things to do at the time so I
put them back and went on with life. The next day I pulled the artwork
out again and again it caught me that they looked different. So having
the luxury of a really nice DK in my gameroom, I took the art over to
the DK and damn, they were too small. at least 1.5 inches all the way
around too small. I looked at the back of the art and there's the stuff
it's printed on, Orajet Digital printing media. Great. Inkjet printed
(yeah, I know, Die Cut doesn't mean silkscreened). Looking at the
colors through the mask, the colors are obviously off. So now, my
decent bargain of what I thought could be someone dumping off leftover
stock they bought when AR was seliing it off at $12 a side turns out to
be a crappy, too small, wrong color inkjet print. Seeing that a set of
AR repros are all of $10-15 more, it certainly isn't worth it. At this
point, on Aug 17th, I send the seller, Classic Arcades Inc, a message
through eBay and an email from my system. I was hoping that since the
seller shipped quickly, that they would respond quickly. No such luck.
No response at all. So 3 days later on the 20th I send another email
alerting the seller to the problem. No response. As not enough time has
passed, I can't file a claim with eBay/paypal either. Finally on the
24th, I file a dispute and escallate it to a claim.

Lo and Behold, I get a response! Jeff tells me that I got a proof from
the printer that should not have been sold and if I send it back, he'll
send me another set. Well, looking at the tube, I see he paid $6.05 in
postage. Why should I have to pay another $6.05 to return it for a full
size crappy inkjet print? It's not my mistake. I am not the one who
sent out "the wrong one". paypal answers me a couple of days later and
says if I send the item back at my expense that they will refund my
money. Hmm. So I take a chance and email Jeff and tell him I don't
think I should have to pay to return his mistake and that unless the
replacements were silkscreened, correctly sized and with correct
colors, all I would like is a refund. If he wants his "printer's proof"
he can send me enough to cover postage back and I will gladly send it
back. I also offered to send him pictures of the prints being destroyed
if he didn't want to pay the $6.05 shipping to get it back. I have no
interest in these crappy prints. they're useless.

Anyone care to guess the response so far? That's right. Nothing. Not
one word. I guess he'll just ignore it and if I don't send proof of
delivery to paypal, they'll deny my claim. When I talked to a paypal
rep on the phone on the 25th, they did suggest I could file a complaint
with the PA Attorney General but if I wanted my money back from them
that I would have to pay for return shipping with proof of delivery.
Now we're not talking a huge loss here. $37.50. If I ship it back, I
get $31 back after deducting the return shipping cost with delivery
confirmation. I could do that. But why should I have to??

Jeff, maybe you can tell me why i should have to pay to ship your
mistake back to you. Maybe you can answer my questions too. It's
obvious from your "How I print my playfield overlays" video that you
have the ability to run off these "die cut" decals in the comfort of
your workshop, so are the DK decals silkscreened? Are they Die Cut? Do
the colors match? Your eBay auction seems deliberatly deceptive by
using the stored flat and die cut it appears that I should expect a
good repro along the lines of AR's. Is this just all some big
misunderstanding? With the one 2 sentence email I have received from
you, I can't tell.

Erik

[deafdumb&blindboy]

Welcome to the club. There are some of us who have been through what
you are going through, and we all sympathize. You're lucky - first he
gouged me for $18 to ship my stencils, and it took two weeks, then they
were crap, and then after I finally filed my claim through eBay (Paypal
has a 45 day limit, and as I was waiting for my replacements the time
ran out) it cost me another $6 to ship them to their claims dept. Plus
it cost me another $25 to file the claim. So you got off cheap. Bite
the bullet on the shipping and force the issue now, or he'll ignore you
for so long he'll hope you'll go away. Hell, he strung out Robert
Winter for a year, and others even longer. Get what you can and write
him off. There are other people that you can buy better quality
products from who have consistently good customer service. Which Jeff
does not have, as you are discovering. Instead, he has excuses and lies
when he screws up, if he responds at all. Then mysterious natural
disasters start occuring. All I can say is, save every email, document
everything for the claims people, and be tenacious. That way you'll get
back as much as possible in a reasonable time frame.
John

[nomad]

Geezus, did this post set off an alarm to get you out of bed to
respond?

nomad

Post by deafdumb&blindboy
Welcome to the club. There are some of us who have been through what
you are going through, and we all sympathize. You're lucky - first he
gouged me for $18 to ship my stencils, and it took two weeks, then they
were crap, and then after I finally filed my claim through eBay (Paypal
has a 45 day limit, and as I was waiting for my replacements the time
ran out) it cost me another $6 to ship them to their claims dept. Plus
it cost me another $25 to file the claim. So you got off cheap. Bite
the bullet on the shipping and force the issue now, or he'll ignore you
for so long he'll hope you'll go away. Hell, he strung out Robert
Winter for a year, and others even longer. Get what you can and write
him off. There are other people that you can buy better quality
products from who have consistently good customer service. Which Jeff
does not have, as you are discovering. Instead, he has excuses and lies
when he screws up, if he responds at all. Then mysterious natural
disasters start occuring. All I can say is, save every email, document
everything for the claims people, and be tenacious. That way you'll get
back as much as possible in a reasonable time frame.
John

[deafdumb&blindboy]

Post by nomad
Geezus, did this post set off an alarm to get you out of bed to
respond?
nomad

No, I stay up late. Plus I'm in CA so 1:00 isn't too late. Now thats
it's 2:00, though, I'm going to bed. After a game on my Pinbot, with
it's all black cabinet, for the second time, awaiting new stencils,
anyway. Hell, I bought them in April or May and just got my money back
this week, that should tell you something.

[TheKorn]

Post by nomad
Geezus, did this post set off an alarm to get you out of bed to
respond?

OK, *THAT* was funny! :)

[chuckster]

John, This guy is amazing! You can't make this shit up. Jeff Make a Fee
is the best nick name I have heard of, and the "alarm" post was funny
too. I want to commend you on your post, it was proffessional and full
of info for the last victim of Jeff's. I can't believe Jeff hasn't
responded to the posts, this goes to show the World what he is made of,
and I don't want to add salt to the lastest guys wounds but he should
have researched CA on this group, isn't it what this group is here for?
Hope all is well in sunny Calif. its been raining all week here in NJ
so maybe we will see another shut down due to flooding post from CA.
(Look for my flood post)
C-YA Charlie in NJ

Post by deafdumb&blindboy
Welcome to the club. There are some of us who have been through what
you are going through, and we all sympathize. You're lucky - first he
gouged me for $18 to ship my stencils, and it took two weeks, then they
were crap, and then after I finally filed my claim through eBay (Paypal
has a 45 day limit, and as I was waiting for my replacements the time
ran out) it cost me another $6 to ship them to their claims dept. Plus
it cost me another $25 to file the claim. So you got off cheap. Bite
the bullet on the shipping and force the issue now, or he'll ignore you
for so long he'll hope you'll go away. Hell, he strung out Robert
Winter for a year, and others even longer. Get what you can and write
him off. There are other people that you can buy better quality
products from who have consistently good customer service. Which Jeff
does not have, as you are discovering. Instead, he has excuses and lies
when he screws up, if he responds at all. Then mysterious natural
disasters start occuring. All I can say is, save every email, document
everything for the claims people, and be tenacious. That way you'll get
back as much as possible in a reasonable time frame.
John

[Rondondo]

Where is the "deception". The auction states that they are
"professionally printed and die cut". And they ARE. So you ASSUME
your getting screened artwork with an EXACT match? How on earth were
you DECEIVED?

Post by Erik
Well, I hate to drag this out here but it's the only place that Mr.
McAfee seems to resond. I know he doesn't respond to my emails at
least. At first glance this may seem a bit off topic as I am writing
about video artwork but hey, artwork is artwork whether it's a for a
pin or a video, heck, both if it's Baby Pac :)
I bought a set of DK Sideart from Classic Arcades on eBay on August
11th on this auction: http://tinyurl.com/mhn85 . Paid immediately and 5
days later the artwork is delivered! WOW! I was impressed. What a great
seller I thought. Then I opened the tube (ok, so stored flat doesn't
mean shipped flat). I pulled out two pieces of DK artwork and thought
they looked a little off but had other things to do at the time so I
put them back and went on with life. The next day I pulled the artwork
out again and again it caught me that they looked different. So having
the luxury of a really nice DK in my gameroom, I took the art over to
the DK and damn, they were too small. at least 1.5 inches all the way
around too small. I looked at the back of the art and there's the stuff
it's printed on, Orajet Digital printing media. Great. Inkjet printed
(yeah, I know, Die Cut doesn't mean silkscreened). Looking at the
colors through the mask, the colors are obviously off. So now, my
decent bargain of what I thought could be someone dumping off leftover
stock they bought when AR was seliing it off at $12 a side turns out to
be a crappy, too small, wrong color inkjet print. Seeing that a set of
AR repros are all of $10-15 more, it certainly isn't worth it. At this
point, on Aug 17th, I send the seller, Classic Arcades Inc, a message
through eBay and an email from my system. I was hoping that since the
seller shipped quickly, that they would respond quickly. No such luck.
No response at all. So 3 days later on the 20th I send another email
alerting the seller to the problem. No response. As not enough time has
passed, I can't file a claim with eBay/paypal either. Finally on the
24th, I file a dispute and escallate it to a claim.
Lo and Behold, I get a response! Jeff tells me that I got a proof from
the printer that should not have been sold and if I send it back, he'll
send me another set. Well, looking at the tube, I see he paid $6.05 in
postage. Why should I have to pay another $6.05 to return it for a full
size crappy inkjet print? It's not my mistake. I am not the one who
sent out "the wrong one". paypal answers me a couple of days later and
says if I send the item back at my expense that they will refund my
money. Hmm. So I take a chance and email Jeff and tell him I don't
think I should have to pay to return his mistake and that unless the
replacements were silkscreened, correctly sized and with correct
colors, all I would like is a refund. If he wants his "printer's proof"
he can send me enough to cover postage back and I will gladly send it
back. I also offered to send him pictures of the prints being destroyed
if he didn't want to pay the $6.05 shipping to get it back. I have no
interest in these crappy prints. they're useless.
Anyone care to guess the response so far? That's right. Nothing. Not
one word. I guess he'll just ignore it and if I don't send proof of
delivery to paypal, they'll deny my claim. When I talked to a paypal
rep on the phone on the 25th, they did suggest I could file a complaint
with the PA Attorney General but if I wanted my money back from them
that I would have to pay for return shipping with proof of delivery.
Now we're not talking a huge loss here. $37.50. If I ship it back, I
get $31 back after deducting the return shipping cost with delivery
confirmation. I could do that. But why should I have to??
Jeff, maybe you can tell me why i should have to pay to ship your
mistake back to you. Maybe you can answer my questions too. It's
obvious from your "How I print my playfield overlays" video that you
have the ability to run off these "die cut" decals in the comfort of
your workshop, so are the DK decals silkscreened? Are they Die Cut? Do
the colors match? Your eBay auction seems deliberatly deceptive by
using the stored flat and die cut it appears that I should expect a
good repro along the lines of AR's. Is this just all some big
misunderstanding? With the one 2 sentence email I have received from
you, I can't tell.
Erik

[metallik]

Post by Rondondo
Where is the "deception". The auction states that they are
"professionally printed and die cut". And they ARE.

Actually, I highly doubt they are die cut. They are cut by a plotter,
not a die. Jeff changed his descriptions to "precision cut" recently
to reflect this. The decals were also the wrong size.

[miracleman]

So you ASSUME your getting screened artwork with an EXACT match?

uh... So when you buy a part or a decal from someone you don't expect
the colors to be correct? Or the part to fit (screw holes, size) on the
game you bought it for?

I do.

It has been proven here before that Jeff has his 'favorites' he goes to
the end of the earth to please, so that when he ignores customer
complaints about his service/product the 'happy' ones will pipe up to
his defense. And I am happy for those who didn't have a problem, but
it's how he treats those who DO that speaks loudest.

Erik, maybe you should have shopped around more, as this seller states
in his auction that his ARE silk screened.
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=320017531315

[ArcadeForever]

Yeah, he should change his business tactics or he will NEVER be able to
pay off that fancy ink jet printer/cutter as they are BIG money..

This isnt the first time I have heard stuff about Jeff like this, I
have never ordered from him so I guess I cant really comment but after
all this crap even though Wayne in AUS backs him up, I dont think I
will ever order even though he is literally within an hour drive..



-AF

Post by miracleman

So you ASSUME your getting screened artwork with an EXACT match?

uh... So when you buy a part or a decal from someone you don't expect
the colors to be correct? Or the part to fit (screw holes, size) on the
game you bought it for?
I do.
It has been proven here before that Jeff has his 'favorites' he goes to
the end of the earth to please, so that when he ignores customer
complaints about his service/product the 'happy' ones will pipe up to
his defense. And I am happy for those who didn't have a problem, but
it's how he treats those who DO that speaks loudest.
Erik, maybe you should have shopped around more, as this seller states
in his auction that his ARE silk screened.
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=320017531315

[Erik]

Easy, they are not die cut. They're plotter cut. They are
professionally printed because Jeff is a "professional" printer, simply
meaning he is paid for printing. Any other sense of the word does not
seem to apply here. As far as the art goes, an exact match would be
great but this isn't even close. I wouldn't even be upset that they are
inkjet prints if they were the right size and were a close match to the
colors.

No doubt I made some assumptions of the quality based on his feedback
and the wording of his auction compared to that of other sellers that
do silkscreen and die cut their DK art. My biggest complaint isn't even
that the art was way off but rather how Jeff has handled the
transaction when there was a problem.

Post by Rondondo
Where is the "deception". The auction states that they are
"professionally printed and die cut". And they ARE. So you ASSUME
your getting screened artwork with an EXACT match? How on earth were
you DECEIVED?

Post by Erik
Well, I hate to drag this out here but it's the only place that Mr.
McAfee seems to resond. I know he doesn't respond to my emails at
least. At first glance this may seem a bit off topic as I am writing
about video artwork but hey, artwork is artwork whether it's a for a
pin or a video, heck, both if it's Baby Pac :)
I bought a set of DK Sideart from Classic Arcades on eBay on August
11th on this auction: http://tinyurl.com/mhn85 . Paid immediately and 5
days later the artwork is delivered! WOW! I was impressed. What a great
seller I thought. Then I opened the tube (ok, so stored flat doesn't
mean shipped flat). I pulled out two pieces of DK artwork and thought
they looked a little off but had other things to do at the time so I
put them back and went on with life. The next day I pulled the artwork
out again and again it caught me that they looked different. So having
the luxury of a really nice DK in my gameroom, I took the art over to
the DK and damn, they were too small. at least 1.5 inches all the way
around too small. I looked at the back of the art and there's the stuff
it's printed on, Orajet Digital printing media. Great. Inkjet printed
(yeah, I know, Die Cut doesn't mean silkscreened). Looking at the
colors through the mask, the colors are obviously off. So now, my
decent bargain of what I thought could be someone dumping off leftover
stock they bought when AR was seliing it off at $12 a side turns out to
be a crappy, too small, wrong color inkjet print. Seeing that a set of
AR repros are all of $10-15 more, it certainly isn't worth it. At this
point, on Aug 17th, I send the seller, Classic Arcades Inc, a message
through eBay and an email from my system. I was hoping that since the
seller shipped quickly, that they would respond quickly. No such luck.
No response at all. So 3 days later on the 20th I send another email
alerting the seller to the problem. No response. As not enough time has
passed, I can't file a claim with eBay/paypal either. Finally on the
24th, I file a dispute and escallate it to a claim.
Lo and Behold, I get a response! Jeff tells me that I got a proof from
the printer that should not have been sold and if I send it back, he'll
send me another set. Well, looking at the tube, I see he paid $6.05 in
postage. Why should I have to pay another $6.05 to return it for a full
size crappy inkjet print? It's not my mistake. I am not the one who
sent out "the wrong one". paypal answers me a couple of days later and
says if I send the item back at my expense that they will refund my
money. Hmm. So I take a chance and email Jeff and tell him I don't
think I should have to pay to return his mistake and that unless the
replacements were silkscreened, correctly sized and with correct
colors, all I would like is a refund. If he wants his "printer's proof"
he can send me enough to cover postage back and I will gladly send it
back. I also offered to send him pictures of the prints being destroyed
if he didn't want to pay the $6.05 shipping to get it back. I have no
interest in these crappy prints. they're useless.
Anyone care to guess the response so far? That's right. Nothing. Not
one word. I guess he'll just ignore it and if I don't send proof of
delivery to paypal, they'll deny my claim. When I talked to a paypal
rep on the phone on the 25th, they did suggest I could file a complaint
with the PA Attorney General but if I wanted my money back from them
that I would have to pay for return shipping with proof of delivery.
Now we're not talking a huge loss here. $37.50. If I ship it back, I
get $31 back after deducting the return shipping cost with delivery
confirmation. I could do that. But why should I have to??
Jeff, maybe you can tell me why i should have to pay to ship your
mistake back to you. Maybe you can answer my questions too. It's
obvious from your "How I print my playfield overlays" video that you
have the ability to run off these "die cut" decals in the comfort of
your workshop, so are the DK decals silkscreened? Are they Die Cut? Do
the colors match? Your eBay auction seems deliberatly deceptive by
using the stored flat and die cut it appears that I should expect a
good repro along the lines of AR's. Is this just all some big
misunderstanding? With the one 2 sentence email I have received from
you, I can't tell.
Erik

[g***@hotmail.com]

I can understand your frustration; however it seems he is willing to
take it back and refund your money. Holding out for the shipping seems
a little extreme. Many companies offer a full money back guarantee and
most exclude the shipping AND you must get it back to them (i.e. pay
shipping again). Not justifying how it was handled, but at this point,
I think you are being unreasonable/unrealistic and should get back what
you can.

Duane

Post by Erik
Easy, they are not die cut. They're plotter cut. They are
professionally printed because Jeff is a "professional" printer, simply
meaning he is paid for printing. Any other sense of the word does not
seem to apply here. As far as the art goes, an exact match would be
great but this isn't even close. I wouldn't even be upset that they are
inkjet prints if they were the right size and were a close match to the
colors.
No doubt I made some assumptions of the quality based on his feedback
and the wording of his auction compared to that of other sellers that
do silkscreen and die cut their DK art. My biggest complaint isn't even
that the art was way off but rather how Jeff has handled the
transaction when there was a problem.

Post by Rondondo
Where is the "deception". The auction states that they are
"professionally printed and die cut". And they ARE. So you ASSUME
your getting screened artwork with an EXACT match? How on earth were
you DECEIVED?

Post by Erik
Well, I hate to drag this out here but it's the only place that Mr.
McAfee seems to resond. I know he doesn't respond to my emails at
least. At first glance this may seem a bit off topic as I am writing
about video artwork but hey, artwork is artwork whether it's a for a
pin or a video, heck, both if it's Baby Pac :)
I bought a set of DK Sideart from Classic Arcades on eBay on August
11th on this auction: http://tinyurl.com/mhn85 . Paid immediately and 5
days later the artwork is delivered! WOW! I was impressed. What a great
seller I thought. Then I opened the tube (ok, so stored flat doesn't
mean shipped flat). I pulled out two pieces of DK artwork and thought
they looked a little off but had other things to do at the time so I
put them back and went on with life. The next day I pulled the artwork
out again and again it caught me that they looked different. So having
the luxury of a really nice DK in my gameroom, I took the art over to
the DK and damn, they were too small. at least 1.5 inches all the way
around too small. I looked at the back of the art and there's the stuff
it's printed on, Orajet Digital printing media. Great. Inkjet printed
(yeah, I know, Die Cut doesn't mean silkscreened). Looking at the
colors through the mask, the colors are obviously off. So now, my
decent bargain of what I thought could be someone dumping off leftover
stock they bought when AR was seliing it off at $12 a side turns out to
be a crappy, too small, wrong color inkjet print. Seeing that a set of
AR repros are all of $10-15 more, it certainly isn't worth it. At this
point, on Aug 17th, I send the seller, Classic Arcades Inc, a message
through eBay and an email from my system. I was hoping that since the
seller shipped quickly, that they would respond quickly. No such luck.
No response at all. So 3 days later on the 20th I send another email
alerting the seller to the problem. No response. As not enough time has
passed, I can't file a claim with eBay/paypal either. Finally on the
24th, I file a dispute and escallate it to a claim.
Lo and Behold, I get a response! Jeff tells me that I got a proof from
the printer that should not have been sold and if I send it back, he'll
send me another set. Well, looking at the tube, I see he paid $6.05 in
postage. Why should I have to pay another $6.05 to return it for a full
size crappy inkjet print? It's not my mistake. I am not the one who
sent out "the wrong one". paypal answers me a couple of days later and
says if I send the item back at my expense that they will refund my
money. Hmm. So I take a chance and email Jeff and tell him I don't
think I should have to pay to return his mistake and that unless the
replacements were silkscreened, correctly sized and with correct
colors, all I would like is a refund. If he wants his "printer's proof"
he can send me enough to cover postage back and I will gladly send it
back. I also offered to send him pictures of the prints being destroyed
if he didn't want to pay the $6.05 shipping to get it back. I have no
interest in these crappy prints. they're useless.
Anyone care to guess the response so far? That's right. Nothing. Not
one word. I guess he'll just ignore it and if I don't send proof of
delivery to paypal, they'll deny my claim. When I talked to a paypal
rep on the phone on the 25th, they did suggest I could file a complaint
with the PA Attorney General but if I wanted my money back from them
that I would have to pay for return shipping with proof of delivery.
Now we're not talking a huge loss here. $37.50. If I ship it back, I
get $31 back after deducting the return shipping cost with delivery
confirmation. I could do that. But why should I have to??
Jeff, maybe you can tell me why i should have to pay to ship your
mistake back to you. Maybe you can answer my questions too. It's
obvious from your "How I print my playfield overlays" video that you
have the ability to run off these "die cut" decals in the comfort of
your workshop, so are the DK decals silkscreened? Are they Die Cut? Do
the colors match? Your eBay auction seems deliberatly deceptive by
using the stored flat and die cut it appears that I should expect a
good repro along the lines of AR's. Is this just all some big
misunderstanding? With the one 2 sentence email I have received from
you, I can't tell.
Erik

[Erik]

Actually, paypal is willing to give back my money if I send it back. As
far as Jeff goes, he was willing to send me a replacement set (after I
filied the claim with paypal). As far as the return shipping goes, it's
simple. This is his mistake, not mine. Most companies when faced with a
mistake on their part, will do the right thing. I don't think it's
unreasonable or unrealistic for a company that shipped the "wrong item"
(Jeff's admission) to issue a call tag or pay for the return shipping.
This isn't the first time I've ever gotten something that was wrong or
substandard. Hell, Amazon goes as far as, that if it's the wrong item
and they find it's the seller's fault, they won't even require you to
return it, they'll just refund your entire purchase (look at their A-Z
policy). I know, I sell on Amazon and eBay and have never made a
customer where I screwed up (and I have) pay to correct that mistake. I
don't see it as unreasonable at all.

Now, you're probably correct that my only hope of getting anything back
at all is letting paypal take care of it by providing them with proof
of return shipping. I think it's obvious that Jeff most likely won't.

Erik

Post by g***@hotmail.com
I can understand your frustration; however it seems he is willing to
take it back and refund your money. Holding out for the shipping seems
a little extreme. Many companies offer a full money back guarantee and
most exclude the shipping AND you must get it back to them (i.e. pay
shipping again). Not justifying how it was handled, but at this point,
I think you are being unreasonable/unrealistic and should get back what
you can.
Duane

Post by Erik
Easy, they are not die cut. They're plotter cut. They are
professionally printed because Jeff is a "professional" printer, simply
meaning he is paid for printing. Any other sense of the word does not
seem to apply here. As far as the art goes, an exact match would be
great but this isn't even close. I wouldn't even be upset that they are
inkjet prints if they were the right size and were a close match to the
colors.
No doubt I made some assumptions of the quality based on his feedback
and the wording of his auction compared to that of other sellers that
do silkscreen and die cut their DK art. My biggest complaint isn't even
that the art was way off but rather how Jeff has handled the
transaction when there was a problem.

Post by Rondondo
Where is the "deception". The auction states that they are
"professionally printed and die cut". And they ARE. So you ASSUME
your getting screened artwork with an EXACT match? How on earth were
you DECEIVED?

Post by Erik
Well, I hate to drag this out here but it's the only place that Mr.
McAfee seems to resond. I know he doesn't respond to my emails at
least. At first glance this may seem a bit off topic as I am writing
about video artwork but hey, artwork is artwork whether it's a for a
pin or a video, heck, both if it's Baby Pac :)
I bought a set of DK Sideart from Classic Arcades on eBay on August
11th on this auction: http://tinyurl.com/mhn85 . Paid immediately and 5
days later the artwork is delivered! WOW! I was impressed. What a great
seller I thought. Then I opened the tube (ok, so stored flat doesn't
mean shipped flat). I pulled out two pieces of DK artwork and thought
they looked a little off but had other things to do at the time so I
put them back and went on with life. The next day I pulled the artwork
out again and again it caught me that they looked different. So having
the luxury of a really nice DK in my gameroom, I took the art over to
the DK and damn, they were too small. at least 1.5 inches all the way
around too small. I looked at the back of the art and there's the stuff
it's printed on, Orajet Digital printing media. Great. Inkjet printed
(yeah, I know, Die Cut doesn't mean silkscreened). Looking at the
colors through the mask, the colors are obviously off. So now, my
decent bargain of what I thought could be someone dumping off leftover
stock they bought when AR was seliing it off at $12 a side turns out to
be a crappy, too small, wrong color inkjet print. Seeing that a set of
AR repros are all of $10-15 more, it certainly isn't worth it. At this
point, on Aug 17th, I send the seller, Classic Arcades Inc, a message
through eBay and an email from my system. I was hoping that since the
seller shipped quickly, that they would respond quickly. No such luck.
No response at all. So 3 days later on the 20th I send another email
alerting the seller to the problem. No response. As not enough time has
passed, I can't file a claim with eBay/paypal either. Finally on the
24th, I file a dispute and escallate it to a claim.
Lo and Behold, I get a response! Jeff tells me that I got a proof from
the printer that should not have been sold and if I send it back, he'll
send me another set. Well, looking at the tube, I see he paid $6.05 in
postage. Why should I have to pay another $6.05 to return it for a full
size crappy inkjet print? It's not my mistake. I am not the one who
sent out "the wrong one". paypal answers me a couple of days later and
says if I send the item back at my expense that they will refund my
money. Hmm. So I take a chance and email Jeff and tell him I don't
think I should have to pay to return his mistake and that unless the
replacements were silkscreened, correctly sized and with correct
colors, all I would like is a refund. If he wants his "printer's proof"
he can send me enough to cover postage back and I will gladly send it
back. I also offered to send him pictures of the prints being destroyed
if he didn't want to pay the $6.05 shipping to get it back. I have no
interest in these crappy prints. they're useless.
Anyone care to guess the response so far? That's right. Nothing. Not
one word. I guess he'll just ignore it and if I don't send proof of
delivery to paypal, they'll deny my claim. When I talked to a paypal
rep on the phone on the 25th, they did suggest I could file a complaint
with the PA Attorney General but if I wanted my money back from them
that I would have to pay for return shipping with proof of delivery.
Now we're not talking a huge loss here. $37.50. If I ship it back, I
get $31 back after deducting the return shipping cost with delivery
confirmation. I could do that. But why should I have to??
Jeff, maybe you can tell me why i should have to pay to ship your
mistake back to you. Maybe you can answer my questions too. It's
obvious from your "How I print my playfield overlays" video that you
have the ability to run off these "die cut" decals in the comfort of
your workshop, so are the DK decals silkscreened? Are they Die Cut? Do
the colors match? Your eBay auction seems deliberatly deceptive by
using the stored flat and die cut it appears that I should expect a
good repro along the lines of AR's. Is this just all some big
misunderstanding? With the one 2 sentence email I have received from
you, I can't tell.
Erik

[thezman]

SOSDD,
I guess the moral to this story is to do your own homework on the
seller and then make a "educated" decision. If this is done, you would
be able to see many , many, many.....topics of controversy in this
group involving this seller. $ 20-$30-$40 is no big shakes to anyone
in this hobby, but if you are on the receiving end of these amounts and
100 people send their $30 ish bucks, it adds up.
Everything you describe in your post can be a WELL established
behavior pattern, which can be proved by looking @ past post.
I know I will probably be flamed for this, but it all speaks the
truth!
JeffreyZ

Post by Erik
Actually, paypal is willing to give back my money if I send it back. As
far as Jeff goes, he was willing to send me a replacement set (after I
filied the claim with paypal). As far as the return shipping goes, it's
simple. This is his mistake, not mine. Most companies when faced with a
mistake on their part, will do the right thing. I don't think it's
unreasonable or unrealistic for a company that shipped the "wrong item"
(Jeff's admission) to issue a call tag or pay for the return shipping.
This isn't the first time I've ever gotten something that was wrong or
substandard. Hell, Amazon goes as far as, that if it's the wrong item
and they find it's the seller's fault, they won't even require you to
return it, they'll just refund your entire purchase (look at their A-Z
policy). I know, I sell on Amazon and eBay and have never made a
customer where I screwed up (and I have) pay to correct that mistake. I
don't see it as unreasonable at all.
Now, you're probably correct that my only hope of getting anything back
at all is letting paypal take care of it by providing them with proof
of return shipping. I think it's obvious that Jeff most likely won't.
Erik

Post by g***@hotmail.com
I can understand your frustration; however it seems he is willing to
take it back and refund your money. Holding out for the shipping seems
a little extreme. Many companies offer a full money back guarantee and
most exclude the shipping AND you must get it back to them (i.e. pay
shipping again). Not justifying how it was handled, but at this point,
I think you are being unreasonable/unrealistic and should get back what
you can.
Duane

Post by Erik
Easy, they are not die cut. They're plotter cut. They are
professionally printed because Jeff is a "professional" printer, simply
meaning he is paid for printing. Any other sense of the word does not
seem to apply here. As far as the art goes, an exact match would be
great but this isn't even close. I wouldn't even be upset that they are
inkjet prints if they were the right size and were a close match to the
colors.
No doubt I made some assumptions of the quality based on his feedback
and the wording of his auction compared to that of other sellers that
do silkscreen and die cut their DK art. My biggest complaint isn't even
that the art was way off but rather how Jeff has handled the
transaction when there was a problem.

Post by Rondondo
Where is the "deception". The auction states that they are
"professionally printed and die cut". And they ARE. So you ASSUME
your getting screened artwork with an EXACT match? How on earth were
you DECEIVED?

Post by Erik
Well, I hate to drag this out here but it's the only place that Mr.
McAfee seems to resond. I know he doesn't respond to my emails at
least. At first glance this may seem a bit off topic as I am writing
about video artwork but hey, artwork is artwork whether it's a for a
pin or a video, heck, both if it's Baby Pac :)
I bought a set of DK Sideart from Classic Arcades on eBay on August
11th on this auction: http://tinyurl.com/mhn85 . Paid immediately and 5
days later the artwork is delivered! WOW! I was impressed. What a great
seller I thought. Then I opened the tube (ok, so stored flat doesn't
mean shipped flat). I pulled out two pieces of DK artwork and thought
they looked a little off but had other things to do at the time so I
put them back and went on with life. The next day I pulled the artwork
out again and again it caught me that they looked different. So having
the luxury of a really nice DK in my gameroom, I took the art over to
the DK and damn, they were too small. at least 1.5 inches all the way
around too small. I looked at the back of the art and there's the stuff
it's printed on, Orajet Digital printing media. Great. Inkjet printed
(yeah, I know, Die Cut doesn't mean silkscreened). Looking at the
colors through the mask, the colors are obviously off. So now, my
decent bargain of what I thought could be someone dumping off leftover
stock they bought when AR was seliing it off at $12 a side turns out to
be a crappy, too small, wrong color inkjet print. Seeing that a set of
AR repros are all of $10-15 more, it certainly isn't worth it. At this
point, on Aug 17th, I send the seller, Classic Arcades Inc, a message
through eBay and an email from my system. I was hoping that since the
seller shipped quickly, that they would respond quickly. No such luck.
No response at all. So 3 days later on the 20th I send another email
alerting the seller to the problem. No response. As not enough time has
passed, I can't file a claim with eBay/paypal either. Finally on the
24th, I file a dispute and escallate it to a claim.
Lo and Behold, I get a response! Jeff tells me that I got a proof from
the printer that should not have been sold and if I send it back, he'll
send me another set. Well, looking at the tube, I see he paid $6.05 in
postage. Why should I have to pay another $6.05 to return it for a full
size crappy inkjet print? It's not my mistake. I am not the one who
sent out "the wrong one". paypal answers me a couple of days later and
says if I send the item back at my expense that they will refund my
money. Hmm. So I take a chance and email Jeff and tell him I don't
think I should have to pay to return his mistake and that unless the
replacements were silkscreened, correctly sized and with correct
colors, all I would like is a refund. If he wants his "printer's proof"
he can send me enough to cover postage back and I will gladly send it
back. I also offered to send him pictures of the prints being destroyed
if he didn't want to pay the $6.05 shipping to get it back. I have no
interest in these crappy prints. they're useless.
Anyone care to guess the response so far? That's right. Nothing. Not
one word. I guess he'll just ignore it and if I don't send proof of
delivery to paypal, they'll deny my claim. When I talked to a paypal
rep on the phone on the 25th, they did suggest I could file a complaint
with the PA Attorney General but if I wanted my money back from them
that I would have to pay for return shipping with proof of delivery.
Now we're not talking a huge loss here. $37.50. If I ship it back, I
get $31 back after deducting the return shipping cost with delivery
confirmation. I could do that. But why should I have to??
Jeff, maybe you can tell me why i should have to pay to ship your
mistake back to you. Maybe you can answer my questions too. It's
obvious from your "How I print my playfield overlays" video that you
have the ability to run off these "die cut" decals in the comfort of
your workshop, so are the DK decals silkscreened? Are they Die Cut? Do
the colors match? Your eBay auction seems deliberatly deceptive by
using the stored flat and die cut it appears that I should expect a
good repro along the lines of AR's. Is this just all some big
misunderstanding? With the one 2 sentence email I have received from
you, I can't tell.
Erik

[Ron Strom]

These are my thoughts also. I've bought from in the past, but since he
teamed up with Wayne and the poor customer service reports I won't in
the future.
--
Ron -- CARGPB7 -- (Change hot to ice to email)

Post by thezman
SOSDD,
I guess the moral to this story is to do your own homework on the
seller and then make a "educated" decision. If this is done, you would
be able to see many , many, many.....topics of controversy in this
group involving this seller. $ 20-$30-$40 is no big shakes to anyone
in this hobby, but if you are on the receiving end of these amounts and
100 people send their $30 ish bucks, it adds up.
Everything you describe in your post can be a WELL established
I know I will probably be flamed for this, but it all speaks the
truth!
JeffreyZ

Post by Erik
Actually, paypal is willing to give back my money if I send it back. As
far as Jeff goes, he was willing to send me a replacement set (after I
filied the claim with paypal). As far as the return shipping goes, it's
simple. This is his mistake, not mine. Most companies when faced with a
mistake on their part, will do the right thing. I don't think it's
unreasonable or unrealistic for a company that shipped the "wrong item"
(Jeff's admission) to issue a call tag or pay for the return shipping.
This isn't the first time I've ever gotten something that was wrong or
substandard. Hell, Amazon goes as far as, that if it's the wrong item
and they find it's the seller's fault, they won't even require you to
return it, they'll just refund your entire purchase (look at their A-Z
policy). I know, I sell on Amazon and eBay and have never made a
customer where I screwed up (and I have) pay to correct that mistake. I
don't see it as unreasonable at all.
Now, you're probably correct that my only hope of getting anything back
at all is letting paypal take care of it by providing them with proof
of return shipping. I think it's obvious that Jeff most likely won't.
Erik

Post by g***@hotmail.com
I can understand your frustration; however it seems he is willing to
take it back and refund your money. Holding out for the shipping seems
a little extreme. Many companies offer a full money back guarantee and
most exclude the shipping AND you must get it back to them (i.e. pay
shipping again). Not justifying how it was handled, but at this point,
I think you are being unreasonable/unrealistic and should get back what
you can.
Duane

[Erik]

You're so right. I did do a little research after I got the art to see
if there were any other problems. I just did it in the wrong group. Not
much in RGVAC about him. Not surprising since his main focus appears to
be fleecing pin collectors. Now I know to check more than 1 group :) Oh
well, lesson learned. Another report added to the stack that someone
will hopefully find useful prior to dropping $60+ on a set of playfield
overlays.

Erik

Post by thezman
SOSDD,
I guess the moral to this story is to do your own homework on the
seller and then make a "educated" decision. If this is done, you would
be able to see many , many, many.....topics of controversy in this
group involving this seller. $ 20-$30-$40 is no big shakes to anyone
in this hobby, but if you are on the receiving end of these amounts and
100 people send their $30 ish bucks, it adds up.
Everything you describe in your post can be a WELL established
I know I will probably be flamed for this, but it all speaks the
truth!
JeffreyZ

Post by Erik
Actually, paypal is willing to give back my money if I send it back. As
far as Jeff goes, he was willing to send me a replacement set (after I
filied the claim with paypal). As far as the return shipping goes, it's
simple. This is his mistake, not mine. Most companies when faced with a
mistake on their part, will do the right thing. I don't think it's
unreasonable or unrealistic for a company that shipped the "wrong item"
(Jeff's admission) to issue a call tag or pay for the return shipping.
This isn't the first time I've ever gotten something that was wrong or
substandard. Hell, Amazon goes as far as, that if it's the wrong item
and they find it's the seller's fault, they won't even require you to
return it, they'll just refund your entire purchase (look at their A-Z
policy). I know, I sell on Amazon and eBay and have never made a
customer where I screwed up (and I have) pay to correct that mistake. I
don't see it as unreasonable at all.
Now, you're probably correct that my only hope of getting anything back
at all is letting paypal take care of it by providing them with proof
of return shipping. I think it's obvious that Jeff most likely won't.
Erik

Post by g***@hotmail.com
I can understand your frustration; however it seems he is willing to
take it back and refund your money. Holding out for the shipping seems
a little extreme. Many companies offer a full money back guarantee and
most exclude the shipping AND you must get it back to them (i.e. pay
shipping again). Not justifying how it was handled, but at this point,
I think you are being unreasonable/unrealistic and should get back what
you can.
Duane

Post by Erik
Easy, they are not die cut. They're plotter cut. They are
professionally printed because Jeff is a "professional" printer, simply
meaning he is paid for printing. Any other sense of the word does not
seem to apply here. As far as the art goes, an exact match would be
great but this isn't even close. I wouldn't even be upset that they are
inkjet prints if they were the right size and were a close match to the
colors.
No doubt I made some assumptions of the quality based on his feedback
and the wording of his auction compared to that of other sellers that
do silkscreen and die cut their DK art. My biggest complaint isn't even
that the art was way off but rather how Jeff has handled the
transaction when there was a problem.

Post by Rondondo
Where is the "deception". The auction states that they are
"professionally printed and die cut". And they ARE. So you ASSUME
your getting screened artwork with an EXACT match? How on earth were
you DECEIVED?

Post by Erik
Well, I hate to drag this out here but it's the only place that Mr.
McAfee seems to resond. I know he doesn't respond to my emails at
least. At first glance this may seem a bit off topic as I am writing
about video artwork but hey, artwork is artwork whether it's a for a
pin or a video, heck, both if it's Baby Pac :)
I bought a set of DK Sideart from Classic Arcades on eBay on August
11th on this auction: http://tinyurl.com/mhn85 . Paid immediately and 5
days later the artwork is delivered! WOW! I was impressed. What a great
seller I thought. Then I opened the tube (ok, so stored flat doesn't
mean shipped flat). I pulled out two pieces of DK artwork and thought
they looked a little off but had other things to do at the time so I
put them back and went on with life. The next day I pulled the artwork
out again and again it caught me that they looked different. So having
the luxury of a really nice DK in my gameroom, I took the art over to
the DK and damn, they were too small. at least 1.5 inches all the way
around too small. I looked at the back of the art and there's the stuff
it's printed on, Orajet Digital printing media. Great. Inkjet printed
(yeah, I know, Die Cut doesn't mean silkscreened). Looking at the
colors through the mask, the colors are obviously off. So now, my
decent bargain of what I thought could be someone dumping off leftover
stock they bought when AR was seliing it off at $12 a side turns out to
be a crappy, too small, wrong color inkjet print. Seeing that a set of
AR repros are all of $10-15 more, it certainly isn't worth it. At this
point, on Aug 17th, I send the seller, Classic Arcades Inc, a message
through eBay and an email from my system. I was hoping that since the
seller shipped quickly, that they would respond quickly. No such luck.
No response at all. So 3 days later on the 20th I send another email
alerting the seller to the problem. No response. As not enough time has
passed, I can't file a claim with eBay/paypal either. Finally on the
24th, I file a dispute and escallate it to a claim.
Lo and Behold, I get a response! Jeff tells me that I got a proof from
the printer that should not have been sold and if I send it back, he'll
send me another set. Well, looking at the tube, I see he paid $6.05 in
postage. Why should I have to pay another $6.05 to return it for a full
size crappy inkjet print? It's not my mistake. I am not the one who
sent out "the wrong one". paypal answers me a couple of days later and
says if I send the item back at my expense that they will refund my
money. Hmm. So I take a chance and email Jeff and tell him I don't
think I should have to pay to return his mistake and that unless the
replacements were silkscreened, correctly sized and with correct
colors, all I would like is a refund. If he wants his "printer's proof"
he can send me enough to cover postage back and I will gladly send it
back. I also offered to send him pictures of the prints being destroyed
if he didn't want to pay the $6.05 shipping to get it back. I have no
interest in these crappy prints. they're useless.
Anyone care to guess the response so far? That's right. Nothing. Not
one word. I guess he'll just ignore it and if I don't send proof of
delivery to paypal, they'll deny my claim. When I talked to a paypal
rep on the phone on the 25th, they did suggest I could file a complaint
with the PA Attorney General but if I wanted my money back from them
that I would have to pay for return shipping with proof of delivery.
Now we're not talking a huge loss here. $37.50. If I ship it back, I
get $31 back after deducting the return shipping cost with delivery
confirmation. I could do that. But why should I have to??
Jeff, maybe you can tell me why i should have to pay to ship your
mistake back to you. Maybe you can answer my questions too. It's
obvious from your "How I print my playfield overlays" video that you
have the ability to run off these "die cut" decals in the comfort of
your workshop, so are the DK decals silkscreened? Are they Die Cut? Do
the colors match? Your eBay auction seems deliberatly deceptive by
using the stored flat and die cut it appears that I should expect a
good repro along the lines of AR's. Is this just all some big
misunderstanding? With the one 2 sentence email I have received from
you, I can't tell.
Erik

[chuckster]

Its been raining all week here in the Eastern Pennslyvania area maybe
Jeff had another flood, hope "all is OK" since I haven't seen a
response from C.A. to these posts.

Post by Erik
You're so right. I did do a little research after I got the art to see
if there were any other problems. I just did it in the wrong group. Not
much in RGVAC about him. Not surprising since his main focus appears to
be fleecing pin collectors. Now I know to check more than 1 group :) Oh
well, lesson learned. Another report added to the stack that someone
will hopefully find useful prior to dropping $60+ on a set of playfield
overlays.
Erik

Post by thezman
SOSDD,
I guess the moral to this story is to do your own homework on the
seller and then make a "educated" decision. If this is done, you would
be able to see many , many, many.....topics of controversy in this
group involving this seller. $ 20-$30-$40 is no big shakes to anyone
in this hobby, but if you are on the receiving end of these amounts and
100 people send their $30 ish bucks, it adds up.
Everything you describe in your post can be a WELL established
I know I will probably be flamed for this, but it all speaks the
truth!
JeffreyZ

Post by Erik
Actually, paypal is willing to give back my money if I send it back. As
far as Jeff goes, he was willing to send me a replacement set (after I
filied the claim with paypal). As far as the return shipping goes, it's
simple. This is his mistake, not mine. Most companies when faced with a
mistake on their part, will do the right thing. I don't think it's
unreasonable or unrealistic for a company that shipped the "wrong item"
(Jeff's admission) to issue a call tag or pay for the return shipping.
This isn't the first time I've ever gotten something that was wrong or
substandard. Hell, Amazon goes as far as, that if it's the wrong item
and they find it's the seller's fault, they won't even require you to
return it, they'll just refund your entire purchase (look at their A-Z
policy). I know, I sell on Amazon and eBay and have never made a
customer where I screwed up (and I have) pay to correct that mistake. I
don't see it as unreasonable at all.
Now, you're probably correct that my only hope of getting anything back
at all is letting paypal take care of it by providing them with proof
of return shipping. I think it's obvious that Jeff most likely won't.
Erik

Post by g***@hotmail.com
I can understand your frustration; however it seems he is willing to
take it back and refund your money. Holding out for the shipping seems
a little extreme. Many companies offer a full money back guarantee and
most exclude the shipping AND you must get it back to them (i.e. pay
shipping again). Not justifying how it was handled, but at this point,
I think you are being unreasonable/unrealistic and should get back what
you can.
Duane

Post by Erik
Easy, they are not die cut. They're plotter cut. They are
professionally printed because Jeff is a "professional" printer, simply
meaning he is paid for printing. Any other sense of the word does not
seem to apply here. As far as the art goes, an exact match would be
great but this isn't even close. I wouldn't even be upset that they are
inkjet prints if they were the right size and were a close match to the
colors.
No doubt I made some assumptions of the quality based on his feedback
and the wording of his auction compared to that of other sellers that
do silkscreen and die cut their DK art. My biggest complaint isn't even
that the art was way off but rather how Jeff has handled the
transaction when there was a problem.

Post by Rondondo
Where is the "deception". The auction states that they are
"professionally printed and die cut". And they ARE. So you ASSUME
your getting screened artwork with an EXACT match? How on earth were
you DECEIVED?

Post by Erik
Well, I hate to drag this out here but it's the only place that Mr.
McAfee seems to resond. I know he doesn't respond to my emails at
least. At first glance this may seem a bit off topic as I am writing
about video artwork but hey, artwork is artwork whether it's a for a
pin or a video, heck, both if it's Baby Pac :)
I bought a set of DK Sideart from Classic Arcades on eBay on August
11th on this auction: http://tinyurl.com/mhn85 . Paid immediately and 5
days later the artwork is delivered! WOW! I was impressed. What a great
seller I thought. Then I opened the tube (ok, so stored flat doesn't
mean shipped flat). I pulled out two pieces of DK artwork and thought
they looked a little off but had other things to do at the time so I
put them back and went on with life. The next day I pulled the artwork
out again and again it caught me that they looked different. So having
the luxury of a really nice DK in my gameroom, I took the art over to
the DK and damn, they were too small. at least 1.5 inches all the way
around too small. I looked at the back of the art and there's the stuff
it's printed on, Orajet Digital printing media. Great. Inkjet printed
(yeah, I know, Die Cut doesn't mean silkscreened). Looking at the
colors through the mask, the colors are obviously off. So now, my
decent bargain of what I thought could be someone dumping off leftover
stock they bought when AR was seliing it off at $12 a side turns out to
be a crappy, too small, wrong color inkjet print. Seeing that a set of
AR repros are all of $10-15 more, it certainly isn't worth it. At this
point, on Aug 17th, I send the seller, Classic Arcades Inc, a message
through eBay and an email from my system. I was hoping that since the
seller shipped quickly, that they would respond quickly. No such luck.
No response at all. So 3 days later on the 20th I send another email
alerting the seller to the problem. No response. As not enough time has
passed, I can't file a claim with eBay/paypal either. Finally on the
24th, I file a dispute and escallate it to a claim.
Lo and Behold, I get a response! Jeff tells me that I got a proof from
the printer that should not have been sold and if I send it back, he'll
send me another set. Well, looking at the tube, I see he paid $6.05 in
postage. Why should I have to pay another $6.05 to return it for a full
size crappy inkjet print? It's not my mistake. I am not the one who
sent out "the wrong one". paypal answers me a couple of days later and
says if I send the item back at my expense that they will refund my
money. Hmm. So I take a chance and email Jeff and tell him I don't
think I should have to pay to return his mistake and that unless the
replacements were silkscreened, correctly sized and with correct
colors, all I would like is a refund. If he wants his "printer's proof"
he can send me enough to cover postage back and I will gladly send it
back. I also offered to send him pictures of the prints being destroyed
if he didn't want to pay the $6.05 shipping to get it back. I have no
interest in these crappy prints. they're useless.
Anyone care to guess the response so far? That's right. Nothing. Not
one word. I guess he'll just ignore it and if I don't send proof of
delivery to paypal, they'll deny my claim. When I talked to a paypal
rep on the phone on the 25th, they did suggest I could file a complaint
with the PA Attorney General but if I wanted my money back from them
that I would have to pay for return shipping with proof of delivery.
Now we're not talking a huge loss here. $37.50. If I ship it back, I
get $31 back after deducting the return shipping cost with delivery
confirmation. I could do that. But why should I have to??
Jeff, maybe you can tell me why i should have to pay to ship your
mistake back to you. Maybe you can answer my questions too. It's
obvious from your "How I print my playfield overlays" video that you
have the ability to run off these "die cut" decals in the comfort of
your workshop, so are the DK decals silkscreened? Are they Die Cut? Do
the colors match? Your eBay auction seems deliberatly deceptive by
using the stored flat and die cut it appears that I should expect a
good repro along the lines of AR's. Is this just all some big
misunderstanding? With the one 2 sentence email I have received from
you, I can't tell.
Erik

[miracleman]

He posted a for sale ebay auction here mid-day, I'm sure he's fine, and
reading the group, and ignoring the problem...

[deafdumb&blindboy]

Post by chuckster
Its been raining all week here in the Eastern Pennslyvania area maybe
Jeff had another flood, hope "all is OK" since I haven't seen a
response from C.A. to these posts.

Charlie-
Don't you know that lightning doesn't strike the same place twice? ;)
I think the reason there have been no replies from Jeff on this is,
however incredible it might seem, that he has wised up to the fact that
anything he says will just force his foot deeper into his throat.
Proving that old dogs can learn new tricks. Unfortunately, learning the
new trick called "good customer service" might prove to be too
difficult for him. That one requires honesty, follow through, and the
ability to admit that one can make mistakes.
John

[Sauger]

Post by chuckster
Its been raining all week here in the Eastern Pennslyvania area maybe
Jeff had another flood, hope "all is OK" since I haven't seen a
response from C.A. to these posts.

Maybe the flood could account for the shrinkage of the Dony Kong
artwork ;^)

[g***@gmail.com]

Make-A-Fee never heard the phrase 'One Uh-Oh Kills A Thousand
Ata-Boys'.
The problem here is that eBay's ratio is lower, MUCH lower.

It's probably some sort of sinister plot to raise the value of machines
that don't have his crappy products adhered to them. Way to go, Ace.

People that do business with him get what they deserve.

-Gregg B.

[thezman]

Wooo- hooo-weeeeee............you's boys is gettin way off topic here.
There is really no reason for the name calling and so on!
If business had been attended to by the person(s) conducting it this
post would have never started in the first place, unfortunately the
buyer had to go this route as it seems this is the only way to get the
SELLERS attention! I had to do the same thing, as with many others.
Now, I know we all have our "buddys" or favorites here, but let the
facts be heard and call a spade a spade.
JeffreyZ

Post by g***@gmail.com
Make-A-Fee never heard the phrase 'One Uh-Oh Kills A Thousand
Ata-Boys'.
The problem here is that eBay's ratio is lower, MUCH lower.
It's probably some sort of sinister plot to raise the value of machines
that don't have his crappy products adhered to them. Way to go, Ace.
People that do business with him get what they deserve.
-Gregg B.

[Bally Tim]

I agree with ya 100% Erik. You should get every penny back, including
shipping that you paid initially and the shipping it would cost you to
send it back.

Personally, hearing all of the complaints about this guy, I doubt it
was a "mistake". He probably just hoped you would eat it and not say
anything. I'm really surprizes people are still buying from him.
Regardless, again, why should you have to pay return shipping even if
it was a "mistake"? His mistake? He should eat the cost, plain and
simple.

I hate guys that are your best buddy until they get your money or you
call them out on their deception. No better than a frickin' car
salesman.

Post by Erik
Well, I hate to drag this out here but it's the only place that Mr.
McAfee seems to resond. I know he doesn't respond to my emails at
least. At first glance this may seem a bit off topic as I am writing
about video artwork but hey, artwork is artwork whether it's a for a
pin or a video, heck, both if it's Baby Pac :)
I bought a set of DK Sideart from Classic Arcades on eBay on August
11th on this auction: http://tinyurl.com/mhn85 . Paid immediately and 5
days later the artwork is delivered! WOW! I was impressed. What a great
seller I thought. Then I opened the tube (ok, so stored flat doesn't
mean shipped flat). I pulled out two pieces of DK artwork and thought
they looked a little off but had other things to do at the time so I
put them back and went on with life. The next day I pulled the artwork
out again and again it caught me that they looked different. So having
the luxury of a really nice DK in my gameroom, I took the art over to
the DK and damn, they were too small. at least 1.5 inches all the way
around too small. I looked at the back of the art and there's the stuff
it's printed on, Orajet Digital printing media. Great. Inkjet printed
(yeah, I know, Die Cut doesn't mean silkscreened). Looking at the
colors through the mask, the colors are obviously off. So now, my
decent bargain of what I thought could be someone dumping off leftover
stock they bought when AR was seliing it off at $12 a side turns out to
be a crappy, too small, wrong color inkjet print. Seeing that a set of
AR repros are all of $10-15 more, it certainly isn't worth it. At this
point, on Aug 17th, I send the seller, Classic Arcades Inc, a message
through eBay and an email from my system. I was hoping that since the
seller shipped quickly, that they would respond quickly. No such luck.
No response at all. So 3 days later on the 20th I send another email
alerting the seller to the problem. No response. As not enough time has
passed, I can't file a claim with eBay/paypal either. Finally on the
24th, I file a dispute and escallate it to a claim.
Lo and Behold, I get a response! Jeff tells me that I got a proof from
the printer that should not have been sold and if I send it back, he'll
send me another set. Well, looking at the tube, I see he paid $6.05 in
postage. Why should I have to pay another $6.05 to return it for a full
size crappy inkjet print? It's not my mistake. I am not the one who
sent out "the wrong one". paypal answers me a couple of days later and
says if I send the item back at my expense that they will refund my
money. Hmm. So I take a chance and email Jeff and tell him I don't
think I should have to pay to return his mistake and that unless the
replacements were silkscreened, correctly sized and with correct
colors, all I would like is a refund. If he wants his "printer's proof"
he can send me enough to cover postage back and I will gladly send it
back. I also offered to send him pictures of the prints being destroyed
if he didn't want to pay the $6.05 shipping to get it back. I have no
interest in these crappy prints. they're useless.
Anyone care to guess the response so far? That's right. Nothing. Not
one word. I guess he'll just ignore it and if I don't send proof of
delivery to paypal, they'll deny my claim. When I talked to a paypal
rep on the phone on the 25th, they did suggest I could file a complaint
with the PA Attorney General but if I wanted my money back from them
that I would have to pay for return shipping with proof of delivery.
Now we're not talking a huge loss here. $37.50. If I ship it back, I
get $31 back after deducting the return shipping cost with delivery
confirmation. I could do that. But why should I have to??
Jeff, maybe you can tell me why i should have to pay to ship your
mistake back to you. Maybe you can answer my questions too. It's
obvious from your "How I print my playfield overlays" video that you
have the ability to run off these "die cut" decals in the comfort of
your workshop, so are the DK decals silkscreened? Are they Die Cut? Do
the colors match? Your eBay auction seems deliberatly deceptive by
using the stored flat and die cut it appears that I should expect a
good repro along the lines of AR's. Is this just all some big
misunderstanding? With the one 2 sentence email I have received from
you, I can't tell.
Erik

[chuckster]

Sad to see posts like these in such a small "pinball community".
Customer satisfaction should always be #1 especially in such a small
group and "low cost" items. "Pinheads" put alot TRUST in vendors who
post on this group such as Pin Life, TNT, T. Cove, and other good
sellers. Word of mouth advertising and customer satisfaction is what
built my Electrical Contracting business into a $1.5 million a year
company, (and I started out from scratch). Yes, I had to deal with some
real A Holes over the years, BUT they were happy A Holes when things
were resolved. (and I never used Pay Pal or blamed others) Hopefully
another "complaint" gets resolved, and Erik will give a positive post
on the outcome.

Post by Bally Tim
I agree with ya 100% Erik. You should get every penny back, including
shipping that you paid initially and the shipping it would cost you to
send it back.
Personally, hearing all of the complaints about this guy, I doubt it
was a "mistake". He probably just hoped you would eat it and not say
anything. I'm really surprizes people are still buying from him.
Regardless, again, why should you have to pay return shipping even if
it was a "mistake"? His mistake? He should eat the cost, plain and
simple.
I hate guys that are your best buddy until they get your money or you
call them out on their deception. No better than a frickin' car
salesman.

Post by Erik
Well, I hate to drag this out here but it's the only place that Mr.
McAfee seems to resond. I know he doesn't respond to my emails at
least. At first glance this may seem a bit off topic as I am writing
about video artwork but hey, artwork is artwork whether it's a for a
pin or a video, heck, both if it's Baby Pac :)
I bought a set of DK Sideart from Classic Arcades on eBay on August
11th on this auction: http://tinyurl.com/mhn85 . Paid immediately and 5
days later the artwork is delivered! WOW! I was impressed. What a great
seller I thought. Then I opened the tube (ok, so stored flat doesn't
mean shipped flat). I pulled out two pieces of DK artwork and thought
they looked a little off but had other things to do at the time so I
put them back and went on with life. The next day I pulled the artwork
out again and again it caught me that they looked different. So having
the luxury of a really nice DK in my gameroom, I took the art over to
the DK and damn, they were too small. at least 1.5 inches all the way
around too small. I looked at the back of the art and there's the stuff
it's printed on, Orajet Digital printing media. Great. Inkjet printed
(yeah, I know, Die Cut doesn't mean silkscreened). Looking at the
colors through the mask, the colors are obviously off. So now, my
decent bargain of what I thought could be someone dumping off leftover
stock they bought when AR was seliing it off at $12 a side turns out to
be a crappy, too small, wrong color inkjet print. Seeing that a set of
AR repros are all of $10-15 more, it certainly isn't worth it. At this
point, on Aug 17th, I send the seller, Classic Arcades Inc, a message
through eBay and an email from my system. I was hoping that since the
seller shipped quickly, that they would respond quickly. No such luck.
No response at all. So 3 days later on the 20th I send another email
alerting the seller to the problem. No response. As not enough time has
passed, I can't file a claim with eBay/paypal either. Finally on the
24th, I file a dispute and escallate it to a claim.
Lo and Behold, I get a response! Jeff tells me that I got a proof from
the printer that should not have been sold and if I send it back, he'll
send me another set. Well, looking at the tube, I see he paid $6.05 in
postage. Why should I have to pay another $6.05 to return it for a full
size crappy inkjet print? It's not my mistake. I am not the one who
sent out "the wrong one". paypal answers me a couple of days later and
says if I send the item back at my expense that they will refund my
money. Hmm. So I take a chance and email Jeff and tell him I don't
think I should have to pay to return his mistake and that unless the
replacements were silkscreened, correctly sized and with correct
colors, all I would like is a refund. If he wants his "printer's proof"
he can send me enough to cover postage back and I will gladly send it
back. I also offered to send him pictures of the prints being destroyed
if he didn't want to pay the $6.05 shipping to get it back. I have no
interest in these crappy prints. they're useless.
Anyone care to guess the response so far? That's right. Nothing. Not
one word. I guess he'll just ignore it and if I don't send proof of
delivery to paypal, they'll deny my claim. When I talked to a paypal
rep on the phone on the 25th, they did suggest I could file a complaint
with the PA Attorney General but if I wanted my money back from them
that I would have to pay for return shipping with proof of delivery.
Now we're not talking a huge loss here. $37.50. If I ship it back, I
get $31 back after deducting the return shipping cost with delivery
confirmation. I could do that. But why should I have to??
Jeff, maybe you can tell me why i should have to pay to ship your
mistake back to you. Maybe you can answer my questions too. It's
obvious from your "How I print my playfield overlays" video that you
have the ability to run off these "die cut" decals in the comfort of
your workshop, so are the DK decals silkscreened? Are they Die Cut? Do
the colors match? Your eBay auction seems deliberatly deceptive by
using the stored flat and die cut it appears that I should expect a
good repro along the lines of AR's. Is this just all some big
misunderstanding? With the one 2 sentence email I have received from
you, I can't tell.
Erik

[KarlZona]

No, Jeff should keep helping the pinball world and not get bogged down
with every petty little gripe over $6.05 return shipping in this
particular case. This whiner (Erik) is even complaining they were not
shipped FLAT!!! Can you not read between the lines that Erik is a PAIN
IN THE ASS?????

He offered exchange or refund, WTF more do you want? Would you be happy
if he killed him self???

DAMN!!!!!!!
Karl.

[Sauger]

Post by KarlZona
No, Jeff should keep helping the pinball world and not get bogged down
with every petty little gripe over $6.05 return shipping in this
particular case. This whiner (Erik) is even complaining they were not
shipped FLAT!!! Can you not read between the lines that Erik is a PAIN
IN THE ASS?????
He offered exchange or refund, WTF more do you want? Would you be happy
if he killed him self???
DAMN!!!!!!!
Karl.

Yes and no, yes he should not get bogged down with a petty little grip
over $6.05, but he should do this by paying the $6.05 not by passing
his mistake on to his customer.

And no Erik is not an asshole for simply wanting what he paid for in
the first place with no additional charges.

I sell on ebay and when I screw up I pay for the shipping, I have even
had times where I have refunded the whole cost of the item and shipping
and told the bidder to pay when the problem has been resolved just so
the understand that my first priority is making them happy.

My brother once quit a great paying job because he said that in his
opinion the companies (unwritten) moto was to "screw every customer
once" well he made the right move they were bankrupt within a year.

Again I look at the products from Classic Arcades and I am impressed
but his business plan leaves the door wide open for someone with the
right attitude to come along and eat his lunch.

[Balboa Rules]

I think it is funny, this big post about Jeff is on going, yet 2 posts
up, he is telling people about more items he has for sale..

Interesting.

Post by Sauger

Post by KarlZona
No, Jeff should keep helping the pinball world and not get bogged down
with every petty little gripe over $6.05 return shipping in this
particular case. This whiner (Erik) is even complaining they were not
shipped FLAT!!! Can you not read between the lines that Erik is a PAIN
IN THE ASS?????
He offered exchange or refund, WTF more do you want? Would you be happy
if he killed him self???
DAMN!!!!!!!
Karl.

Yes and no, yes he should not get bogged down with a petty little grip
over $6.05, but he should do this by paying the $6.05 not by passing
his mistake on to his customer.
And no Erik is not an asshole for simply wanting what he paid for in
the first place with no additional charges.
I sell on ebay and when I screw up I pay for the shipping, I have even
had times where I have refunded the whole cost of the item and shipping
and told the bidder to pay when the problem has been resolved just so
the understand that my first priority is making them happy.
My brother once quit a great paying job because he said that in his
opinion the companies (unwritten) moto was to "screw every customer
once" well he made the right move they were bankrupt within a year.
Again I look at the products from Classic Arcades and I am impressed
but his business plan leaves the door wide open for someone with the
right attitude to come along and eat his lunch.

[Classic Arcades Inc.]

That is right. I cannot and will not please everyone and I am sick and
tired of responding to one sided posts.

Today, I got an email from someone who bought a stencil set. They
applied it outside in a wind storm, The stencil folded over on itself
and got ruined. Now they want me to replace the set. Watch for another
"NASTY" post and chargeback because I did not replace the stencil the
customer ruined while applying in the wind.

For those who have bought off me without issue, they will continue. For
the others who just can't be satisfied they won't. For every nasty
post, I get private emails of praise.

enough said, I have stuff to list on ebay

Jeff
Classic Arcades Inc.

Post by Balboa Rules
I think it is funny, this big post about Jeff is on going, yet 2 posts
up, he is telling people about more items he has for sale..
Interesting.

Post by Sauger

Post by KarlZona
No, Jeff should keep helping the pinball world and not get bogged down
with every petty little gripe over $6.05 return shipping in this
particular case. This whiner (Erik) is even complaining they were not
shipped FLAT!!! Can you not read between the lines that Erik is a PAIN
IN THE ASS?????
He offered exchange or refund, WTF more do you want? Would you be happy
if he killed him self???
DAMN!!!!!!!
Karl.

Yes and no, yes he should not get bogged down with a petty little grip
over $6.05, but he should do this by paying the $6.05 not by passing
his mistake on to his customer.
And no Erik is not an asshole for simply wanting what he paid for in
the first place with no additional charges.
I sell on ebay and when I screw up I pay for the shipping, I have even
had times where I have refunded the whole cost of the item and shipping
and told the bidder to pay when the problem has been resolved just so
the understand that my first priority is making them happy.
My brother once quit a great paying job because he said that in his
opinion the companies (unwritten) moto was to "screw every customer
once" well he made the right move they were bankrupt within a year.
Again I look at the products from Classic Arcades and I am impressed
but his business plan leaves the door wide open for someone with the
right attitude to come along and eat his lunch.

[Eisner]

Ok, Jeff.. Lets get the facts straight !!!. I have had problems with
you in the past but decided, as I am a good guy and am always willing
to give people another changes, to order the cabinet stencils from you.
I will not comment on the quality as I do not want to get into another
heated discussion but lets just say that you really need to improve on
the design and cut placement decisions that you make when doing a
stencil.
but, back to the facts. I never said I applied the stencil set in A
WIND STORM. I was doing the cabinet decal outside and a random gust of
wind took me by surprise and folded 1/3 of one side decal on itself. I
did not say that I wanted you to replace the set, only one side of one
colour. You are implying that I wanted it for free, which I do not. I
was willing to pay for the one decal.
It is obvious to say watch for another post in response to this posting
. If your facts are incorrect, I have no choice to respond to your
post. You did offer to sell me another side of the stencil kit, I just
have not had time to reply to your e-mail yet.

Please do not bent the facts to suit your posts Jeff.

David...

Post by Classic Arcades Inc.
That is right. I cannot and will not please everyone and I am sick and
tired of responding to one sided posts.
Today, I got an email from someone who bought a stencil set. They
applied it outside in a wind storm, The stencil folded over on itself
and got ruined. Now they want me to replace the set. Watch for another
"NASTY" post and chargeback because I did not replace the stencil the
customer ruined while applying in the wind.
For those who have bought off me without issue, they will continue. For
the others who just can't be satisfied they won't. For every nasty
post, I get private emails of praise.
enough said, I have stuff to list on ebay
Jeff
Classic Arcades Inc.

Post by Balboa Rules
I think it is funny, this big post about Jeff is on going, yet 2 posts
up, he is telling people about more items he has for sale..
Interesting.

Post by Sauger

Post by KarlZona
No, Jeff should keep helping the pinball world and not get bogged down
with every petty little gripe over $6.05 return shipping in this
particular case. This whiner (Erik) is even complaining they were not
shipped FLAT!!! Can you not read between the lines that Erik is a PAIN
IN THE ASS?????
He offered exchange or refund, WTF more do you want? Would you be happy
if he killed him self???
DAMN!!!!!!!
Karl.

Yes and no, yes he should not get bogged down with a petty little grip
over $6.05, but he should do this by paying the $6.05 not by passing
his mistake on to his customer.
And no Erik is not an asshole for simply wanting what he paid for in
the first place with no additional charges.
I sell on ebay and when I screw up I pay for the shipping, I have even
had times where I have refunded the whole cost of the item and shipping
and told the bidder to pay when the problem has been resolved just so
the understand that my first priority is making them happy.
My brother once quit a great paying job because he said that in his
opinion the companies (unwritten) moto was to "screw every customer
once" well he made the right move they were bankrupt within a year.
Again I look at the products from Classic Arcades and I am impressed
but his business plan leaves the door wide open for someone with the
right attitude to come along and eat his lunch.

[Classic Arcades Inc.]

I was not even referring to you Dave.

Jeff

Post by Eisner
Ok, Jeff.. Lets get the facts straight !!!. I have had problems with
you in the past but decided, as I am a good guy and am always willing
to give people another changes, to order the cabinet stencils from you.
I will not comment on the quality as I do not want to get into another
heated discussion but lets just say that you really need to improve on
the design and cut placement decisions that you make when doing a
stencil.
but, back to the facts. I never said I applied the stencil set in A
WIND STORM. I was doing the cabinet decal outside and a random gust of
wind took me by surprise and folded 1/3 of one side decal on itself. I
did not say that I wanted you to replace the set, only one side of one
colour. You are implying that I wanted it for free, which I do not. I
was willing to pay for the one decal.
It is obvious to say watch for another post in response to this posting
. If your facts are incorrect, I have no choice to respond to your
post. You did offer to sell me another side of the stencil kit, I just
have not had time to reply to your e-mail yet.
Please do not bent the facts to suit your posts Jeff.
David...

Post by Classic Arcades Inc.
That is right. I cannot and will not please everyone and I am sick and
tired of responding to one sided posts.
Today, I got an email from someone who bought a stencil set. They
applied it outside in a wind storm, The stencil folded over on itself
and got ruined. Now they want me to replace the set. Watch for another
"NASTY" post and chargeback because I did not replace the stencil the
customer ruined while applying in the wind.
For those who have bought off me without issue, they will continue. For
the others who just can't be satisfied they won't. For every nasty
post, I get private emails of praise.
enough said, I have stuff to list on ebay
Jeff
Classic Arcades Inc.

Post by Balboa Rules
I think it is funny, this big post about Jeff is on going, yet 2 posts
up, he is telling people about more items he has for sale..
Interesting.

Post by Sauger

Post by KarlZona
No, Jeff should keep helping the pinball world and not get bogged down
with every petty little gripe over $6.05 return shipping in this
particular case. This whiner (Erik) is even complaining they were not
shipped FLAT!!! Can you not read between the lines that Erik is a PAIN
IN THE ASS?????
He offered exchange or refund, WTF more do you want? Would you be happy
if he killed him self???
DAMN!!!!!!!
Karl.

Yes and no, yes he should not get bogged down with a petty little grip
over $6.05, but he should do this by paying the $6.05 not by passing
his mistake on to his customer.
And no Erik is not an asshole for simply wanting what he paid for in
the first place with no additional charges.
I sell on ebay and when I screw up I pay for the shipping, I have even
had times where I have refunded the whole cost of the item and shipping
and told the bidder to pay when the problem has been resolved just so
the understand that my first priority is making them happy.
My brother once quit a great paying job because he said that in his
opinion the companies (unwritten) moto was to "screw every customer
once" well he made the right move they were bankrupt within a year.
Again I look at the products from Classic Arcades and I am impressed
but his business plan leaves the door wide open for someone with the
right attitude to come along and eat his lunch.

[Eisner]

Ok Jeff, that is fine. It just sounded too simular to have another
person contact you within the same short period, with a problem caused
by wind and the decal being damaged. I am sure you can see how this
sort of thing would not happen that often and how I could think that
you were talking about my case.

David...

Post by Classic Arcades Inc.
I was not even referring to you Dave.
Jeff

Post by Eisner
Ok, Jeff.. Lets get the facts straight !!!. I have had problems with
you in the past but decided, as I am a good guy and am always willing
to give people another changes, to order the cabinet stencils from you.
I will not comment on the quality as I do not want to get into another
heated discussion but lets just say that you really need to improve on
the design and cut placement decisions that you make when doing a
stencil.
but, back to the facts. I never said I applied the stencil set in A
WIND STORM. I was doing the cabinet decal outside and a random gust of
wind took me by surprise and folded 1/3 of one side decal on itself. I
did not say that I wanted you to replace the set, only one side of one
colour. You are implying that I wanted it for free, which I do not. I
was willing to pay for the one decal.
It is obvious to say watch for another post in response to this posting
. If your facts are incorrect, I have no choice to respond to your
post. You did offer to sell me another side of the stencil kit, I just
have not had time to reply to your e-mail yet.
Please do not bent the facts to suit your posts Jeff.
David...

Post by Classic Arcades Inc.
That is right. I cannot and will not please everyone and I am sick and
tired of responding to one sided posts.
Today, I got an email from someone who bought a stencil set. They
applied it outside in a wind storm, The stencil folded over on itself
and got ruined. Now they want me to replace the set. Watch for another
"NASTY" post and chargeback because I did not replace the stencil the
customer ruined while applying in the wind.
For those who have bought off me without issue, they will continue. For
the others who just can't be satisfied they won't. For every nasty
post, I get private emails of praise.
enough said, I have stuff to list on ebay
Jeff
Classic Arcades Inc.

Post by Balboa Rules
I think it is funny, this big post about Jeff is on going, yet 2 posts
up, he is telling people about more items he has for sale..
Interesting.

Post by Sauger

Post by KarlZona
No, Jeff should keep helping the pinball world and not get bogged down
with every petty little gripe over $6.05 return shipping in this
particular case. This whiner (Erik) is even complaining they were not
shipped FLAT!!! Can you not read between the lines that Erik is a PAIN
IN THE ASS?????
He offered exchange or refund, WTF more do you want? Would you be happy
if he killed him self???
DAMN!!!!!!!
Karl.

Yes and no, yes he should not get bogged down with a petty little grip
over $6.05, but he should do this by paying the $6.05 not by passing
his mistake on to his customer.
And no Erik is not an asshole for simply wanting what he paid for in
the first place with no additional charges.
I sell on ebay and when I screw up I pay for the shipping, I have even
had times where I have refunded the whole cost of the item and shipping
and told the bidder to pay when the problem has been resolved just so
the understand that my first priority is making them happy.
My brother once quit a great paying job because he said that in his
opinion the companies (unwritten) moto was to "screw every customer
once" well he made the right move they were bankrupt within a year.
Again I look at the products from Classic Arcades and I am impressed
but his business plan leaves the door wide open for someone with the
right attitude to come along and eat his lunch.

[deafdumb&blindboy]

Post by Classic Arcades Inc.
That is right. I cannot and will not please everyone and I am sick and
tired of responding to one sided posts.

Says right there that his customer service is only limited to those he
likes, those that kiss his ass and praise his inferior products
shamelessly.

Post by Classic Arcades Inc.
For those who have bought off me without issue, they will continue. For
the others who just can't be satisfied they won't. For every nasty
post, I get private emails of praise.

See paragraph above...same thing applies.

Post by Classic Arcades Inc.
enough said, I have stuff to list on ebay

Ebay- the place to sell inferior goods to people who don't know any
better, who, even if they are unhappy with what they get, won't post
negative feedback for fear of retaliation, and who don't have the
smarts or drive to source out similar products from others that are of
better quality and have good customer service to EVERYONE who buys from
them. Note the caps.....not whoever Jeff feels is right or reasonable
or his pal. Everyone. How many times do the red flags have to wave
before people begin to notice them? Apparently, however, this is
getting through somewhat, since I don't see all of Jeff's cronies
speaking up in his defense. And if you think I'm flogging a dead horse,
I'll flog it until it's glue if it cuts into Jeff's sales. I've been
accused of many things, but forgiveness is not one of them.
John

[Sauger]

Post by Classic Arcades Inc.
That is right. I cannot and will not please everyone and I am sick and
tired of responding to one sided posts.
Today, I got an email from someone who bought a stencil set. They
applied it outside in a wind storm, The stencil folded over on itself
and got ruined. Now they want me to replace the set. Watch for another
"NASTY" post and chargeback because I did not replace the stencil the
customer ruined while applying in the wind.
For those who have bought off me without issue, they will continue. For
the others who just can't be satisfied they won't. For every nasty
post, I get private emails of praise.
enough said, I have stuff to list on ebay
Jeff
Classic Arcades Inc.

So forgive me if I'm a little dense tonight but the above response has
what to do with the problem Eric is having with the way you handled
your transaction?

[chuckster]

Karl, I wish nobody any ill health or death over anything, since life
is short enough. Lay off the coffee prior to posting and read the
ORIGINAL post, the dude says CA never responded to his e mails, and
this IS NOT good customer relations. I do not find Erik a PIA, he is a
dissatisfied customer and he has every right to post comments (positive
and negative) on a public forum, just like Jeff has the right to post
his side of the story. This sort of "Petty Little Gripe Over $6.05"
should have been dealt with in private, (and it was attempted by Erik)
and never should have made it to a public forum, and if it did make it
to RGP, it should have been addressed ASAP so it does not get out of
line, this is called "conflict resolution" and any good businessman
should know this. Again, I will say this: It is a sad post to read in
such a small group of Pinheads, hopefully it gets resolved in a
positive way.

Post by KarlZona
No, Jeff should keep helping the pinball world and not get bogged down
with every petty little gripe over $6.05 return shipping in this
particular case. This whiner (Erik) is even complaining they were not
shipped FLAT!!! Can you not read between the lines that Erik is a PAIN
IN THE ASS?????
He offered exchange or refund, WTF more do you want? Would you be happy
if he killed him self???
DAMN!!!!!!!
Karl.

[KarlZona]

Here we go again...

Hey Chuckie (say like Al Pachino in "Scent of a woman movie")... I'm
not too good to stoop to your level: Lay off the crack pipe and dope
before YOU post... Lay off the beers you suck on all night. Lay off
doing your sister in the trailer before you post. Isn't that right....
Chuckie???!! Cracks like that don't help the point:

If the guy is whining about the decals not being shipped FLAT and did
not like them in a shipping tube then read between the lines... The guy
is a PAIN IN THE ASS complainer!!!!!!!! WTF do you think they'll be
shipped in a F-ing flat plywood pallet for $6???? As soon as they
arrive remove from tube and store flat, no need to gripe in the public
group about it. DAMN it !!!!

If he (Erik) is even going to bring up something petty like that then
he, like you, is a whiner, rabble rouser, and a trouble maker. All
around BAD for the hobby while Jeff is good for the hobby,,, or at
least until you whiney little bitches run him out of the
hobby/business. Then you and your boyfriend Erik can truely be ever
happy together.

Now lay off my god damned coffee!!!!!!!!!! >:(
Karl.

Karl, Lay off the coffee prior to posting and read the
ORIGINAL post,

[deafdumb&blindboy]

Post by KarlZona
Here we go again...
Hey Chuckie (say like Al Pachino in "Scent of a woman movie")... I'm
not too good to stoop to your level: Lay off the crack pipe and dope
before YOU post... Lay off the beers you suck on all night. Lay off
doing your sister in the trailer before you post. Isn't that right....
If the guy is whining about the decals not being shipped FLAT and did
not like them in a shipping tube then read between the lines... The guy
is a PAIN IN THE ASS complainer!!!!!!!! WTF do you think they'll be
shipped in a F-ing flat plywood pallet for $6???? As soon as they
arrive remove from tube and store flat, no need to gripe in the public
group about it. DAMN it !!!!
If he (Erik) is even going to bring up something petty like that then
he, like you, is a whiner, rabble rouser, and a trouble maker. All
around BAD for the hobby while Jeff is good for the hobby,,, or at
least until you whiney little bitches run him out of the
hobby/business. Then you and your boyfriend Erik can truely be ever
happy together.
Now lay off my god damned coffee!!!!!!!!!! >:(
Karl.

Easy there cowboy. What, the heat in Phoenix getting to you? Your
starting to sound a little crazy and all. The issue here is customer
service, not being shipped flat. Good, consistent, friendly, helpful,
unbiased, customer service. That is the issue. Not lies, prevarication,
bluster, subject changing, finger pointing, blaming the flood, the dog,
the wife and kids. Honest, timely customer service. That's what it's
about.
John

[KarlZona]

Point well taken, I'm proposing the buyer (Erik) was probably (right
from the start) making unreasonable complaints, demands, and bugging
too much based on his unreasonable complaints (shipping flat) to the
group. If the guys gonna complain anyway, make trouble from the very
start, well then he's on his own... Good luck.

Do you think Erik is telling the whole story? I doubt it. I bet he was
going WAY overboard, making ultimatums and possibly even borderline
harassing. Just read his long winded petty post!!!! Can you imagine
how many of those Jeff had to sift through just to get to his customers
who appreciate needed parts. I bet it was allot.

Just my 605 cents worth.
Karl.

Post by deafdumb&blindboy
Easy there cowboy. What, the heat in Phoenix getting to you? Your
starting to sound a little crazy and all. The issue here is customer
service, not being shipped flat. Good, consistent, friendly, helpful,
unbiased, customer service. That is the issue. Not lies, prevarication,
bluster, subject changing, finger pointing, blaming the flood, the dog,
the wife and kids. Honest, timely customer service. That's what it's
about.
John

[Erik]

Hi Karl,
Really, I am not concerned that it wasn't shipped flat. In fact, I
was pleased with the shipping. It came fast and the tube used was very
heavy duty. I made that comment because after looking over his auction
several times, it dawned on me that why would you say things in your
auction like THESE DECALS ARE BRAND NEW AND STORED FLAT and
Professionally printed and DIE CUT if you weren't trying to convey that
these might just be silkscreened repros. Certainly the prices are
cheaper but not less than AR was selling these at one time. I don't
dispute at all that means they should be shipped flat, just something I
assumed from the great big letters and my past purchases of art from
AR, Phoenixarcade and even digital prints from classicarcadegrafix.com
that were all shipped flat. Nothing wrong with Jeff's shipping method
though. Die Cut, now that's another matter altogether. These were NOT
Die Cut. They're plotter cut. Big difference here. Jeff even says in
another thread how he only Die Cuts large runs (1,000+) of silkscreened
art. What should I think by that statement in the auction?

As far as the number of emails I sent and the demands I made. I
demanded nothing until I made a claim with paypal. By doing that I
demanded a refund. It wasn't until after that claim was filed that I
even got a response to any of my earlier messages. How many did I send?
I sent a total of 4. 1 email and again through eBay on Aug 17th. I sent
through both as I wasn't sure he'd get my email. Sometimes they don't
go through so I try to cover the bases by sendin through both. My text
in the email and eBay was simple and identical.

"Hi, I received the donkey kong art yesterday. Thanks for the fast
shipping. There's a problem though. The art is not even the correct
size for a DK cabinet. It's too small. There's at least a 1.5 inch
difference all the way around. It's a quite obvious difference.

Erik

to which I received no reply.

I sent another email on the 20th.

"Hi Classicarcades!
I have not heard back from you on the artwork. I received it but it's
not
satisfactory in the least. It's a too small inkjet print. I would like
my
money refunded in full. Please reply.

Thanks!
Erik Jerue
(gameadvance)"


Again, No reply. Finally on the 24th I filed a claim with paypal. After
I filed the claim I received a reply!

"I did come checking and found out that you got the sample proof from
the printers. That was not to be sold.... Please return that set and I
will ship you another set...

Thanks
Jeff"

I replied back 2 days later on the 26th and asked questions on the
replacement.

"Hi Jeff,
Thank You for the reply. I have no problem shipping the item back to
you but really don't think it's right that I should have to pay an
additional $6.05 to correct your mistake. If you want to pay for return
shipping I will send it back. I also have no interest in keeping this
set, if you don't want to pay for return shipping but want to make sure
I'm not just out to rip you off, I can send you pictures of the item
being destroyed.

Would the replacements be of the same quality as the print I received
or are they silkscreened as the originals? How about the colors? In
short, I am really only interested in something that compares to the
original, if the replacements do not then I am really not interested
and would just like a refund.

Thanks Again,

Erik "

So far, no reply. for what it's worth, I sent the artwork back today
and sent paypal the tracking number.

So there you have it. Is that so bad? Am I really making unreasonable
demands?

To clear one thing up, it's not Jeff that offered a refund, it was
paypal. They reveiwed my claim and decided that I was due a refund.

I'm not even opposed to a digital reproduction but it should be at
least the same size and close in colors. Something comparable to the
original. That doesn't seem like such a out of line expectation does
it?

Erik

Post by KarlZona
Point well taken, I'm proposing the buyer (Erik) was probably (right
from the start) making unreasonable complaints, demands, and bugging
too much based on his unreasonable complaints (shipping flat) to the
group. If the guys gonna complain anyway, make trouble from the very
start, well then he's on his own... Good luck.
Do you think Erik is telling the whole story? I doubt it. I bet he was
going WAY overboard, making ultimatums and possibly even borderline
harassing. Just read his long winded petty post!!!! Can you imagine
how many of those Jeff had to sift through just to get to his customers
who appreciate needed parts. I bet it was allot.
Just my 605 cents worth.
Karl.

Post by deafdumb&blindboy
Easy there cowboy. What, the heat in Phoenix getting to you? Your
starting to sound a little crazy and all. The issue here is customer
service, not being shipped flat. Good, consistent, friendly, helpful,
unbiased, customer service. That is the issue. Not lies, prevarication,
bluster, subject changing, finger pointing, blaming the flood, the dog,
the wife and kids. Honest, timely customer service. That's what it's
about.
John

[rubberpoultry]

I was thinking about buying one of his decal sets for my Cyclone
machine, but after reading this and other posts, I don't think I'll
waste my money. There seems to be a history of these decals not
matching up with the original playfield art. What's the point of that?

I own and operate my own company, and I'd never dream of making my
customers pay for my mistakes. I'm skeptical that the DK "proof" was
actually a proof, and not the standard incorrect sized art, but that's
just my assumption.

Thanks for the worning Erik. I hope you get your money back.

RubberP

[chuckster]

Karl, You are bad for the hobby and you add nothing to this group. You
are perfect proof the Indians ***@ked buffalos, and crack whores donate
sperrm at the end of the day. I have read your posts and I have had no
problems with you and hate to say that agree with you on many subjects.
UNTIL TODAY, (after you attacked me for a humorous remark), I think you
are a mealy mouthed, jizz chined, yellow bellied, hairy palmed, smelly,
no balls, bi polar, ballon knot, chicken necked, sperm burping, tick
infested, scabby, @ock smoking, wormy little turd who loves to play
with your Fisher Price keyboard, now go to bed because your mommy will
be home soon from her job at the local jack shack parking lot, and she
has to count her wages (food stamps). No need to reply, (because I feel
we are even as of now), and you don't want to deal with the "Wrath of
Chuckie" being released "full force" on your faggott dwarf ass. I also
do not want to be forced into showing the pictures of you playing a
rusty trumbone and blowing a maggott infested dead goat in front of Wal
Mart. (Next time I won't be sugar coating) ;)



SERIOUSLY.......Its late little boy, and you have to get up for school
in the morning - so, turn off the computer and go to sleep - its WAY
past your bed time. (Sorry guys and gals, I just couldn't resist)

Post by KarlZona
Here we go again...
Hey Chuckie (say like Al Pachino in "Scent of a woman movie")... I'm
not too good to stoop to your level: Lay off the crack pipe and dope
before YOU post... Lay off the beers you suck on all night. Lay off
doing your sister in the trailer before you post. Isn't that right....
If the guy is whining about the decals not being shipped FLAT and did
not like them in a shipping tube then read between the lines... The guy
is a PAIN IN THE ASS complainer!!!!!!!! WTF do you think they'll be
shipped in a F-ing flat plywood pallet for $6???? As soon as they
arrive remove from tube and store flat, no need to gripe in the public
group about it. DAMN it !!!!
If he (Erik) is even going to bring up something petty like that then
he, like you, is a whiner, rabble rouser, and a trouble maker. All
around BAD for the hobby while Jeff is good for the hobby,,, or at
least until you whiney little bitches run him out of the
hobby/business. Then you and your boyfriend Erik can truely be ever
happy together.
Now lay off my god damned coffee!!!!!!!!!! >:(
Karl.

Karl, Lay off the coffee prior to posting and read the
ORIGINAL post,

[KarlZona]

Post by chuckster
Karl, You are bad for the hobby and you add nothing to this group. You
sperrm at the end of the day. I have read your posts and I have had no
problems with you and hate to say that agree with you on many subjects.
UNTIL TODAY, (after you attacked me for a humorous remark), I think you
are a mealy mouthed, jizz chined, yellow bellied, hairy palmed, smelly,
no balls, bi polar, ballon knot, chicken necked, sperm burping, tick
with your Fisher Price keyboard,

That's not ture, Indians never F-ed buffalos at all, never ever.


now go to bed because your mommy will

Post by chuckster
be home soon from her job at the local jack shack parking lot, and she
has to count her wages (food stamps). No need to reply, (because I feel
we are even as of now), and you don't want to deal with the "Wrath of
Chuckie" being released "full force" on your faggott dwarf ass. I also
do not want to be forced into showing the pictures of you playing a
rusty trumbone and blowing a maggott infested dead goat in front of Wal
Mart. (Next time I won't be sugar coating) ;)

I guess I had better quit too while I'm still ahead...

Post by chuckster
SERIOUSLY.......Its late little boy, and you have to get up for school
in the morning - so, turn off the computer and go to sleep - its WAY
past your bed time. (Sorry guys and gals, I just couldn't resist)

Myabe next time we'll be on the same side of the argument... Isn't that
right.... CHUCKIE!!!!!!!!!! =D

Karl.